JOB DESCRIPTION & RESPONSIBILITIES

JDJ seeks a qualified individual for the position of Senior Lifestyle Management Associate to provide household management, insurance administration, and concierge services for JDJ clients.

• Manage Property and Casualty insurance programs for clients, including annual reviews, claim management, and day-to-day agent interaction. Identify key insurance events which trigger coverage adjustments for policies on cars, homes, boats, or valuable articles.
• Perform health insurance research and cost analysis, including Medicare and individual health insurance enrollment. Submit medical expenses for reimbursement. 
• Manage hiring of domestic staff for clients. Responsibilities may include formulating job descriptions, screening and interviewing candidates, finalizing employment paperwork.
• Outsourced HR management of domestic staff for clients, including payroll administration, onboarding, and providing performance feedback. Apply knowledge of different states' employment and tax laws. Understand and implement employer insurance requirements. 
• Pro-actively manage clients' home maintenance calendars and scheduling of client vendor appointments. Manage complex vendor issues by knowing what questions to ask. 
• Manage concierge special projects. Delegate projects and oversee other staff.
• Perform client research and analysis for car purchases, vacation options, appliance brands, venues for events, etc.
• Respond timely to internal and external requests in a professional manner, demonstrating competency, judgment and trustworthiness. Understand the client's needs and think proactively to address unasked or follow-up questions.
• Understand profitability, realization and JDJ's business objectives. Support and implement corporate initiatives and grow client relationships.

JOB REQUIREMENTS & QUALIFICATIONS

• Bachelor’s degree required. Additional industry-relevant certifications preferred.
• 5+ years prior insurance, household management or concierge experience.
• Computer literacy is required, including proficiency in the use of all Microsoft Office programs, Salesforce, QuickBooks, and internet research.
• Self-starter with the ability to work independently and demonstrate initiative to learn new skills and tackle a wide variety of client requests with enthusiasm. Willing to put in the extra time needed to master new skills.
• Ability to manage not only themselves, but others, meaning vendors, or domestic staff that clients employ.
• Ability to transfer skills and insight learned from one project to another. 
• Strong attention to detail and accuracy.
• Ability to interact with clients and vendors in a professional manner and with confidence.
• Adhere to the highest confidentiality and fiduciary standards.
• Ability to organize, prioritize, and execute successfully in a fast-paced environment.
• Desire to participate in and contribute to the growth of a small company.
• Follow-through on all deadlines and commitments.

CONTACT

Submit resume, cover letter and salary requirements.
No phone calls, please.